Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn or unused, in its original packaging, and in the same condition that you received it. You'll also need proof of purchase.

To start a return, contact us at hello@shopondelle.store. Because of how our items are fulfilled, we don't require items to be mailed back — once your return is approved, we'll issue a refund or send a replacement without needing the original item returned to us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Sale items and gift cards cannot be returned.

European Union 14 day cooling off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds

We'll notify you once we've reviewed your return, and let you know if it's approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take extra time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@shopondelle.store.